Credit Card Refund Policies:

All refunds will be provided as a credit to the credit card used at the time of
purchase within five (5) business days upon receipt of the returned
merchandise. After 30 days from the date of purchase of any equipment, no refunds can be offered unless it is offered directly from the manufacturer or from the vendor that Metric Infinity uses to buy equipment from.


For service fees, such as those associated with Voice over IP trunk usage, all charges are considered final. For server hosting or general consulting, unless a breach in SLA has occurred or there is a billing error, all charges associated with a Software as a Service (SaaS), or Infrastructure as a Service (IaaS), are considered final.


Prorated refunds for labor or consulting fees can be issued for the remaining ratio of any uncompleted work or projects. Refunds will not be issued for any completed or uncompleted work due to the closure of the customers place of business. In this case, any paid proceeds from the customer are considered forfeited to Metric Infinity if the work was done under contract.